Help & Support

Delete your account

You can delete your ChairTime or Exquisite Salon account at any time. Here is how deletion works and which limited records can remain.

How to request deletion

1. In the app: open Settings → Delete account, then confirm.
2. Or, if you can't open the app, email us from the email address on your account and we'll process the deletion for you: contact@chairtime.studio

You don't have to delete your whole account: you can also ask us to remove specific data (for example, your booking history or phone number) while keeping the account. Email us at the address above and tell us what you'd like removed — we'll confirm once it's done.

What gets deleted, and what we keep

• The account profile and its associated appointments, recurring schedules, customer links, push tokens and preferences are removed from the live service. Provider deletion also removes the associated services, working hours and time off.
• If you own a salon, its organization and associated booking records are removed. Clients also lose the booking history belonging to that salon.
• There is no grace period or account recovery. Trial-abuse records are kept for 12 months (365 days) after trial end; email queue records are cleaned up after 30 days. Diagnostics, backups and legally required financial records have separate retention, explained in the Privacy Policy.

For full details on how we handle your data, see our Privacy Policy.

Download a copy of your data

You can download a copy of the personal data ChairTime holds about you from the website: sign in, open Account & security and use Your data. The file is JSON, is usually ready within a minute and stays available for seven days; each download link works once, for 15 minutes.

What the file includes

• Your profile and sign-in details (names, email addresses, phone numbers, linked sign-in providers), your language and notification preferences, and the apps you registered for notifications.
• Your salon memberships and your own professional profile, your appointments and standing appointments as a client with the salon and specialist named as your own screens show them, and the emails and service-name requests tied to your account.
• If you own a salon: its subscription facts, your purchases and billing adjustments (dates, states, amounts, currency and plan), and the dates and terms of its trial.

What it leaves out, and how to ask for it

Notes and phone numbers a salon recorded on your visits, records of work you performed for a salon (bookings you took, your clients, services, hours), team rosters, salon-wide billing operations, anti-abuse identifiers and operator notes are not in the automated file. Email us from your account's address and we review and answer within 30 days: contact@chairtime.studio. A fresh export can be requested once every 24 hours; the file you already have stays downloadable for its seven days.