Help & Support

Delete your account

You can delete your ChairTime account and all your personal data at any time. Here's how to do it, and exactly what happens.

How to request deletion

1. In the app: open Settings → Delete account, then confirm.
2. Or, if you can't open the app, email us from the email address on your account and we'll process the deletion for you: contact@chairtime.studio

You don't have to delete your whole account: you can also ask us to remove specific data (for example, your booking history or phone number) while keeping the account. Email us at the address above and tell us what you'd like removed — we'll confirm once it's done.

What gets deleted, and what we keep

• Deletion is immediate and permanent — there is no grace period, and it cannot be undone.
• We immediately and permanently remove your profile, your appointments and booking history, and all personal data associated with your account from our systems. We keep no anonymized copy for our own use.
• The only exception is records we are legally required to keep: for salons that had a paid subscription, invoices and transaction records are retained for the period required by tax and accounting law, and are also held by our payment processor (Stripe) under its own obligations. Client accounts have no payment records, so nothing financial is retained for them.

For full details on how we handle your data, see our Privacy Policy.