Terms of Service

Accepting these terms

By creating an account or using ChairTime in any way, you agree to these terms. If you do not agree, please do not use the service.

What ChairTime is

ChairTime is a private booking system for beauty salons. Salon owners subscribe to ChairTime and their clients book appointments through the mobile app by scanning a QR code provided by the salon. We provide the platform; we are not a party to the appointment itself, which is between you and the salon. Some salons offer their own branded app — a white-label app, such as Exquisite Salon. These apps are ChairTime under the salon's own branding: the same platform, operated by the same company, under these same terms.

Eligibility and accounts

To use ChairTime you must be at least 16 years old and provide accurate, up-to-date information. You are responsible for keeping your account credentials safe and for any activity that happens under your account.

Salon owner responsibilities

If you sign up as a salon owner, you are responsible for:

• Keeping your salon's services, prices, and working hours accurate.
• Honouring confirmed bookings and treating clients fairly.
• Paying your ChairTime subscription on time.
• Complying with the laws that apply to your business — tax, consumer protection, hygiene, employment, and anything else relevant in your jurisdiction.
• Acting as the data controller for your own clients' information that you collect or manage inside ChairTime.

Client responsibilities

If you use ChairTime to book appointments at a salon:

• Book in good faith and turn up on time.
• Follow the cancellation and no-show policy set by the salon — it is shown to you when you book.
• Treat salon staff with respect.

Subscriptions and billing

Salon owner subscriptions are billed through Stripe. By subscribing you authorise recurring charges according to the plan you select. You can cancel from inside the app at any time; cancellation takes effect at the end of the current billing period and there are no refunds for partial periods, except where required by Romanian or EU consumer law.

Acceptable use

You agree not to:

• Use ChairTime for anything illegal or to violate someone else's rights.
• Upload content that is harmful, harassing, or misleading.
• Try to break, probe, or interfere with the service or its infrastructure.
• Use automated tools to scrape, copy, or republish ChairTime's content.

Bookings, cancellations, and disputes

Appointments are agreements between the client and the salon. Each salon sets its own cancellation, late, and no-show policy. ChairTime makes those policies visible at the time of booking but is not a party to them. We are not responsible for resolving disputes between salons and clients, though we will help where we reasonably can.

Account deletion

You can delete your account at any time from inside the app. Deletion is immediate and irreversible — all data tied to your account is purged. For salon owners, this removes the entire organization. There is no grace period and no way to undo deletion. The only records we keep after deletion are those the law requires us to retain — for salon owners who had a paid subscription, invoices and transaction records under tax and accounting law, as described in the Privacy Policy.

Intellectual property

ChairTime, the ChairTime name, logos, and the software behind the service are owned by zef.software. You keep ownership of the content you upload (such as salon photos or service descriptions); by using ChairTime you grant us a limited licence to host and display that content as needed to run the service.

Service availability

We work hard to keep ChairTime running, but we don't guarantee uninterrupted or error-free service. We may add features, change them, or remove them with reasonable notice. Scheduled maintenance windows will be communicated in advance where possible.

Disclaimers

ChairTime is provided on an "as is" and "as available" basis. To the extent permitted by law, we do not give any warranties beyond those required by Romanian or EU consumer protection rules.

Limitation of liability

To the extent permitted by law, our total liability for any claim arising out of or relating to ChairTime is limited to the amount you paid us in the 12 months before the claim. Nothing in these terms limits liability that cannot be limited by law — such as liability for gross negligence, wilful misconduct, or your statutory consumer rights.

Governing law

These terms are governed by Romanian law. If you are a consumer based in the EU, you also have the protection of the mandatory consumer law of the country you live in. Disputes will be heard by the competent courts in Romania, without prejudice to consumer protection rules that allow you to bring proceedings in the courts of your country of residence.

Changes to these terms

We may update these terms from time to time. We will update the "last updated" date and, for material changes, notify you in the app or by email. Continued use of ChairTime after a change means you accept the updated terms.

Contact

Questions about these terms? Email us at mircea@zef.software.